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HELLO! I'M JOCELYN 

Come Explore

Who I Am

Hi there! I’m Jocelyn Casassa, and I’m glad you’re here.

 

Resumé’s are much less effective in today’s job economy than they used to be, and cover letters are so necessary, but archaic. Gone are the days of showing up at an office and asking to speak to the hiring manager - in fact, that may get you banned from the building! 

 

So how do you showcase who are you, your skills and talents, and a deeper look at your work history, when the criteria for making a good first impression is a moving target?

 

Stick around for a few minutes, and I’ll show you.

 

First of all, who am I?

 

I'm Jocelyn! I’ve lived on 4 continents, and though I only really speak English, I’ve know a bit of Francais, a smattering of Norsk, and have a talent for easily interacting with folks from all cultures and backgrounds. I’m warm and friendly, and great at putting others at ease, while making them feel heard and seen.

 

I love creative arts! I started dancing ballet at 4 years old, and never stopped. I’ve taught ballet since 2016, and found that teaching really is as fulfilling as they say it is. I come from a family of artists, and have taken world-class lessons in fine arts, watercolor, music, and of course, ballet. I am a poet, and am in the process of publishing a collection!

 

Writing and content copy is a huge passion of mine. In addition to the copy for this website (which I built myself, btw), I’ve built the websites and full copy for 4 small businesses (take a look at totalcleanfreaks.com, for example), and managed a Global Internal Newsletter for Spotify. Effective communication and feedback strategy is something I was privately mentored in during my 5 years at Apple, and I have brought that skill to every job I’ve held since then.

 

I sound like a great addition to your team, don’t I? I’ll let you in on a secret: I am.

 

  • I have a roll-up-your-sleeves approach to work that is not often seen; no matter my job title, I’m never too big for my britches and will help where its needed.

  • Conversely, I’m also great at boundaries; we all have our own part to play and work to do, and I’ll support yours as long as its not a detriment to my work or wellbeing.

  • I am relentlessly myself - diversity and inclusion is a big part of who I am, and I create safe spaces for people of all backgrounds wherever I go.

  • I know what I’m about: I have a defined list of 9 Core Values, the foundation of which is that I believe that generosity is the beginning of everything.

  • Kindness is not the same as niceness, and honesty really is the best policy, even when it comes to the hard things (especially then); I will never avoid the difficult conversations, and you’ll never have to read between the lines - I mean what I say.

 

I’m ready for a workplace that values transparent communication, strong ethics, diversity, kindness, and authenticity.

Are you ready for me?

 

To learn more about me, keep exploring my site, or reach out directly.

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Ya homegirl JAFCasassa
Who I Am

Jobs I've Had

Spotify              June 2021-November 2022

A casualty of the tech-sector layoffs, I worked for 18 months at Spotify, as an Office Coordinator on the Facilities Management/Global Workplace Services team.

Spotify's interpretation of the role was extensive for the field, and required the wearing of a lot of hats. Luckily, I look good in hats. Globally, the Facilities Management team of Spotify - of which Office Coordinators are a part - is fairly small, with each individual person supporting over 200 employees worldwide.

The role required each Office Coordinator to be self-driven and internally motivated, as I worked collaboratively, but independently within the broad scope of my role.

Skills I acquired + utilized here:

  • SOW Contract management + creation for external vendors

  • Atlassian Jira: group management for AMER region and ticket control

  • Extensive use of all Google Business applications

  • Quarterly Budgeting and review of spending with Global Accounting

  • Internal conflict management and deescalation

  • Global Internal Newsletter project management

  • Primary contact for all external vendors

  • Managed security officers and protocols

  • Facility maintenance: Daily walk-throughs of all 4 floors to ensure high standards of function, appearance, and safety.

  • Event + function coordination

  • Food + Beverage program oversight

  • Close, collaborative work with IT + AV on office equipment and security initiatives

  • New office build-out + full Coordinator support of Reston VA office

Enjoy Technology      June 2018-December 2019

Enjoy is a relatively new startup based in Silicon Valley. With over 50 markets in the USA, and several in the UK, Enjoy employs a team of Experts to process technology products ordered through partner companies and deliver the devices right to the customer's home or office. Their largest partner in the USA is AT&T, for whom Enjoy Experts help end users by delivering the product straight to their home, typically with same or next day service, and assisting with device activation, set up, and even the ability to process certain types of account services - all without the customer ever having to set foot in a retail store.

Skills I acquired + utilized here:

​

  • Provided feedback and support to Mobile Device Managment via JAMF

  • MagicLeap VR certified - the forerunner tech to Apple Vision Pro

  • Use of proprietary applications

  • Communications development training for market

  • Customer Service acumen

  • Tightly honed Time Management

  • Developed templates for customer communications and reports

  • Work with intricate internal software from partner companies

  • Inventory control and Loss Prevention

Expert @ Apple retail       September 2010-2015

Shortly after moving to MA, I decided I wanted to work for Apple. The hiring process at the time was fairly rigorous, and included having to make a personal video on why you wanted to work for the company! After being rejected for not knowing the (now defunct) iLife suite, I spent hours every day at Best Buy, finding resources online and teaching myself. A couple weeks later I call the Apple store manager and requested another interview. I got the job. I am nothing if not persistent.

​

I worked for Apple for over 5 years in the position of p/t and f/t sales, Mentor, and Expert. I had the invaluable experience of developing training material for launch of the first ever Apple Watch, and then facilitating the trainings to employees in my store and market. I led the onboard training for dozens of new employees, and was relied on by my management team to lead many daily info-sessions to the sales teams.

Skills I acquired + utilized here:

  • Top Performer in Sales KPI

  • Sold over $1mil annually for 5 years

  • Received over 240 customer surveys, maintaining 96% High Satisfaction rating, and only 10 dissatisfied customers total in over 5 years

  • Communications and Feedback training

  • Apple Watch Launch partner - providing skills training to market launch

  • Customer Service acumen

  • Deep Dive of all things Tech related 

  • Can explain complex technology to consumers simply and effectively

  • Led daily meetings, and assisted floor manager

  • Maintained Visual Standards for store

Ballet Teacher       January 2015-2024

I distinctly remember watching my older cousin dance in the Nutcracker as a Snowflake, when I was 4. I begged to be in ballet class, and haven't stopped dancing since.

Many years later, I was fortunate to be given the opportunity to teach ballet for Patricia Brosnihan Dance Center, in South Grafton MA. Teaching your artistic passion is an incredible experience.

​

My focus has been helping young dancers develop their own love of dance and movement, and I work hard to create an inclusive classroom, with a celebration of diverse bodies, and a focus on discipline of proper muscle development and efficient movement.

Skills I acquired + utilized here:

  • Classroom Management for ages 3-18 years old 

  • Tracking student progress

  • Choreography and costume selection

  • Class planning and syllabus

  • Collaborate with other teachers to help students grown

  • Website build

  • Wrote copy for all communications to parents

Some Other Stuff I've Done:

in no particular order

Store Manager at CroseNest Apothecary in Hudson MA

Built the website, tagline, and wrote all copy for Total Clean Freaks

Data & content management, + web development for CKTransitions

Bakery opener for Panera Bread for 1 year

Server at Applebee's

Chick-Fil-A

Lavender Cultivator and Sheep Wrangler at Welsh Gardens in Warrenton VA

Nanny - x2; 4 years total

the briefest stint at Starbucks

Intern to CFO of TCAssociates LLC in Tyson's Corner VA

Dog walker

Home: Experience
Resume

Formal Schooling:

George Wythe University  2005-2009

GWU is liberal arts school based on a Great Books model of learning. I read classical literature ranging from Virgil (in Latin) to Ayn Rand (in English), and wrote my graduating thesis on the value of mythology in modern life.

I consider education a pursuit that lasts far beyond schooling.
I learn by the Alice Method, i.e. following my curiosity down a rabbit hole.

What I’ve Learned

  • Education is always worth the effort

  • Reading is how a person stays sharp

  • Mental health and avoiding burn out is important

  • Setting boundaries is healthy

  • There is always another perspective

  • Coffee tastes better without sugar

  • Organizing your closets gives you a new lease on life

  • Kind and nice aren't the same thing

  • Hard work gets nowhere without vision driving it

  • Cats are a lot of work, but worth it

Home: Education

EDUCATION

SKILLS

Certifications: 

Completed CompTIA Sec+ intensive class late 2023

Security+ Certification test pending

Hard Skills

  • Generates revenue in accordance with KPI's

  • Wix website design and maintanance

  • Knowledge of MDM

  • Can support business calendars, contacts, and data management

  • Tech support of MacOS and iOS

  • Fast typist, excellent word-editing software use

  • Can develop and facilitate employee trainings, and consumer workshops

  • Experienced in effectively managing business facilities, including staff, preventative maintenance, budget tracking, and security

Soft Skills

  • Learn new skills from self-directed sources

  • Multi-tasking and expectation management in fast-paced environments

  • Great at written and verbal communication, including relevant feedback.

  • Great customer service/general public skills

  • Personable, Excellent Listener

  • Considers Big Picture in every Detail

  • Kind, compassionate, fair, & honest

Home: Skills

LET’S CONNECT

435.531.9661

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Home: Contact

©2019 by JAFCasassa

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